At rchicbagworld Nordic Ltd., we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.
You may cancel your order at any time before it has been shipped for processing. To cancel an order, please contact our customer service team immediately using the contact information provided at the bottom of this page. Once your cancellation request is confirmed, we will process a full refund to your original payment method within 3-5 business days. Please note that orders already in the shipping process cannot be canceled, and you will need to follow our standard return procedure after receiving the item.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be subject to a restocking fee or may not be eligible for return at our discretion.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. All returned items must include this RMA number clearly marked on the outside of the package. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service for your return, as we cannot be responsible for items lost in transit.
Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, your refund will be processed to your original method of payment. Please allow up to 10 business days for the refund to appear in your account, depending on your financial institution's processing times. Shipping costs are non-refundable except in cases where the return is due to our error.
For items purchased during promotional periods or with discount codes, only the amount you actually paid will be refunded. Any gift with purchase must be returned with the original item to qualify for a full refund.
If you haven't received your refund within the specified timeframe, please first check with your bank or credit card company, as some institutions require additional processing time. If you've confirmed with your financial institution that the refund has not been processed, please contact us immediately using the information below. We will investigate the matter and work with our payment processor to resolve any issues promptly.
In cases where a refund is delayed due to incorrect payment information provided by the customer, we will make reasonable efforts to contact you for updated details. If we are unable to reach you within 14 days, the refund may be canceled, and you will need to initiate a new refund request.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team:
Company Name: rchicbagworld Nordic Ltd.
Address: Akersgata 37, 0158 Oslo, Norway
Phone: +47 22 345 217
Email: [email protected]
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM Central European Time, excluding public holidays.
